Online Submission

Case Submission (This website uses pop-up. Please enable pop-up before proceeding)

All applications must be accompanied by relevant documents such as receipts, agreements, credit card slips, letters, etc.

Please complete the form below on details of your complaint and submit to us. After the officer assessed your case, if you need us to handle it, you will need to join us as a member, as we are an Association.

Membership Fees

No. Type of Membership Amount (GST inclusive)
1. Life $428
2. Family $32.10 per annum
3. Ordinary/Single $26.75 per annum

Administration Charges

If a case is taken up by a CASE Officer an administration fee is charged according to the claims as follows.
No. Range of Claims Admin Fees (GST inclusive)
1. Below $5,000 $10.70
2. $5,000 to $10,000 $21.40
3. $10,001 to $20,000 $53.50
4. Above $20,000
[Every $10,000 or part thereof ]

All the above fees are waived if you are:
- A member of a Trade Union or Association that happens to be a CASE Institutional Member, such as Amalgamated Union of Public Employees, Singapore Teachers Union etc.

- NTUC Income Insurance Policy Holders (EXCEPT travel insurance)

- PAssion Card Holders

Note: NTUC Link Card does not qualify you for a waiver.

If you are a staff of CASE Corresponding members, you will enjoy waiver of membership fee and only has to pay the necessary administration charges.

Compulsory Fields are in Bold

Personal Particulars
Family Name
Given Name
Institutional Membership (Choose relevant Union membership, NTUC Income for Income Insurance Policy holders (EXCEPT
Travel Insurance) and People's Association for PAssion Card if you have any for fees waiver)

Date of Birth
Education Level
CASE Member
 Yes  No
CASE Membership No
Date Joined
Membership Type

Contact Information
Block / House number

Street Name

Building / Estate Name

Unit number

Postal Code
E-mail Address (Not compulsory for walk-in consumers)
Please provide at least ONE telephone number
Phone (Home)
Phone (Office)
Phone (Mobile)

Vendor Address
Vendor Name
Vendor Block / House number

Vendor Street Name

Vendor Building / Estate Name

Unit number

Vendor Postal Code
Vendor Phone

Vendor Fax

Vendor Email

Vendor Website


Are you a member of any Union/Association/Co-operative?
Please fill in NIL if not applicable

 Yes  No
Political Party
 Yes  No

Complaint Information
CaseTrust Accredited?
 Yes  No   [View List]
Nature of Complaint
Industry Type
Transaction Type
Transaction Date
Desired Outcome
Total Contract Value (nearest S$)
Quantum Claimed (nearest S$)
Online Transaction
 Yes  No
Complaint Summary (no more than 100 words)
(Not necessary for walk-in consumers)
Attach Supporting Documents (Maximum 5MB)
(Not necessary for walk-in consumers)

I agree that by submitting my complaint, I consent to the use of my personal data in accordance with CASE’s Personal Data Policy as may be amended from time to time.

Please wait for acknowledgement that your submission is successful.